Prometheus Data, Inc. (“Prometheus Data,” “we,” “us,” or “our”)
Prometheus Data respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website (prometheusdata.io) or use our software-as-a-service AI products and related services (the “Services”).
By accessing or using the Site or Services, you agree to the terms of this Privacy Policy.
If you do not agree, please do not use the Site or Services.
1) Scope
This Policy applies to information we collect through:
• Our public website,
• Our web or mobile applications, and
• Direct communications with us (such as email, SMS, or phone).
Prometheus Data provides business-to-business software. We process information primarily in a business or commercial context (for example, data related to your company’s employees, customers, and vendors).
2) Information We Collect
We collect information that you provide or that is generated through use of the Services, including:
• Account Information: name, email, business name, phone number, billing details, and credentials.
• Operational Data: uploaded or transmitted content such as orders, invoices, receipts, or communications your business sends through the platform.
• Device and Usage Data: log files, browser type, IP address, device identifiers, pages visited, time spent, and referring URLs.
• Integration Data: information exchanged through connected third-party services (e.g., accounting or communication tools).
• Support and Feedback: messages, tickets, or other interactions with our support or sales teams.
We do not knowingly collect personal information from individuals under 16 years of age.
3) How We Use Information
We use collected information to:
1. Provide and operate the Services you request.
2. Authenticate users and maintain account security.
3. Process and structure multi-channel inputs such as calls, texts, or emails into usable business data.
4. Analyze usage and improve functionality, reliability, and user experience.
5. Communicate with you about product updates, security alerts, or marketing (where permitted).
6. Comply with legal obligations, enforce our agreements, and prevent fraud or abuse.
7. Develop and enhance AI models through aggregated or de-identified data analytics (never in a way that identifies you or your customers personally).
4) AI Disclaimer — Accuracy and Human Review
Our Services may include AI-generated outputs, summaries, or recommendations.
While we work hard to ensure quality, AI may make mistakes or produce incomplete, outdated, or incorrect information.
You are responsible for reviewing and verifying important information before using or relying on any AI output or automation.
5) How We Share Information
We may share information with:
• Service providers and vendors who help us operate (e.g., hosting, analytics, payment processing, communications).
• Third-party integrations you authorize (e.g., accounting or CRM systems).
• Business partners or affiliates under common control, for operational or support purposes.
• Legal authorities if required to comply with law or protect our rights, users, or the public.
We do not sell personal information for money.
We may “share” limited technical data for analytics or advertising as permitted by law, but you can opt out (see Section 8).
6) Data Retention
We retain information for as long as necessary to:
• Provide and support the Services,
• Comply with legal obligations,
• Resolve disputes, and
• Enforce agreements.
Aggregated or anonymized data that no longer identifies you may be retained indefinitely for analytics and service improvement.
7) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your data against loss, misuse, and unauthorized access.
However, no system is completely secure, and you are responsible for maintaining the confidentiality of your login credentials and verifying the authenticity of communications from us.
8) Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
• Access or request a copy of your information,
• Correct inaccurate information,
• Request deletion,
• Object to certain processing,
• Opt out of marketing or analytics sharing, and
• Port your data to another provider.
You can exercise these rights by contacting us at hello@prometheusdata.io.
We will respond consistent with applicable privacy laws (e.g., CPRA in California, GDPR in the EEA/UK).
To stop receiving marketing emails, click the unsubscribe link in the email footer.
To opt out of analytics cookies, adjust your browser or device settings.
9) International Transfers
Prometheus Data is based in the United States.
If you access our Services from outside the U.S., you understand that your information may be transferred, stored, and processed in the U.S. or other countries that may not offer the same level of data protection as your home jurisdiction.
We use appropriate safeguards (such as Standard Contractual Clauses where applicable) for cross-border transfers.
10) Changes to This Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will notify you by posting an updated version on this page and updating the effective date above.
Your continued use of the Services after changes become effective means you accept the revised Policy.
11) Contact Us
If you have any questions about this Privacy Policy or our Service, please contact us at hello@prometheusdata.io.
